Return and Refund

We strive to ensure our customers are completely satisfied with their purchases. Below are the detailed guidelines for returns and refunds:

1. Eligibility for Returns and Refunds

• Returns and refunds are accepted only for items that are:

  • Damaged during transit.
  • Defective or malfunctioning upon delivery.
  • Incorrect items sent.

• Products must be in their original packaging and include all accessories to qualify for a return or refund.

• Non-Eligible Items:

  • Items showing signs of wear, misuse, or intentional damage.
  • Items without original packaging or missing accessories.

2. Timeframe for Returns

• Customers must initiate a return request within 7 days of receiving the order.

3. Return Process

• • Order details.
  • Proof of purchase.
  • Photos or videos of the product highlighting the issue.

• After approval, we will arrange for a return pick-up or guide you on how to return the product.

• Products returned without prior approval will not be accepted.

4. Refund Process

• Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within [ 10 business days] via cash.

5. Shipping Costs for Returns

• If the issue is due to our error (damaged, defective, or incorrect item), Ashwin Camera will cover the return shipping costs.
• For all other return reasons, the customer will be responsible for return shipping fees.

6. Exchanges

• Exchanges are subject to product availability. If an exchange is not possible, a refund will be processed instead.

7. Cancellations

• Orders can be cancelled only before they are shipped. Once shipped, cancellation requests will be treated as a return request.
  Emai : [email protected]